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FAQ
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How can I contact you if I have further questions?You can reach us via email at ilmigbha@gmail.com, or through our Contact Us Page
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What are beeswax candles?Beeswax candles are made from natural beeswax produced by honeybees. They are known for their clean burn, natural fragrance, and eco-friendly properties.
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Why choose beeswax candles over other types?Beeswax candles are natural, non-toxic, and environmentally friendly. They burn longer and cleaner than paraffin and soy candles.
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What types of products do you offer?We offer a wide selection of beeswax candles including pillars, decorative designs, Maltese souvenirs, rolled candles, and tealights. We also offer lavender drawer/wardrobe sachets. If you're interested in exploring our beeswax luminaries, we'd love to hear from you! Feel free to reach out to us for more details or to discuss your needs further.
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Do your candles have any added fragrances?Our candles are made from pure beeswax, free from any synthetic fragrances. For our colored candles, we use carefully selected, high-quality dyes to ensure both beauty and safety.
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How should I care for my beeswax candles pillars?Candles have a memory, so make sure you let the wax pool reach towards the edge of your candle before you extinguish it. It is normal for a candle to burn slightly off centre because certain wicks are meant to curl so as to be self-trimming. However, you should still trim your wick to 1/4 inch before each burn. Hug your candle after you extinguish it by gently pushing the rigid outward wall inwards. This would avoid any tunneling and extend the life of your candle. Please pay attention to the hot wax! Caring for your beeswax candle will guarantee you a longer and lovely flame throughout.
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What should I do if my candle starts to smoke?Extinguish the flame, trim the wick to 1/4 inch, and relight. Smoke can occur if the wick is too long or if the candle is exposed to drafts.
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How can I place an order?Placing an order is simple! Browse through our collection of handcrafted beeswax candles and select the items you'd like to purchase. Add them to your cart and proceed to checkout when you're ready. Delivery is available for a fee, while free pickup is offered from Attard. You can order up to 5 candles at a time. In case of drawer/wardrobe fresheners you can order 15 at one go. For larger quantities or custom requests, please contact us at ilmigbha@gmail.com or through our contact form before placing your order. We’ll be happy to assist you!
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What payment methods do you accept?We accept a variety of payment methods to make your shopping experience convenient and secure. These include major credit and debit cards and other online payment options supported during checkout. If you have any questions or encounter issues with payment, feel free to contact us
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How long does shipping take?Delivery Terms for Malta and Gozo We send all il-miġbħa products via a reliable courier and aim to dispatch your order within 4 to 5 working days. If you need your items sooner, please contact us here or via Facebook, and we’ll do our best to accommodate your request. Shipping Fee: A flat rate of €6 applies to all orders. Pickup Option: If you prefer, you can collect your order from Attard free of charge. We take care to ensure your parcel is safely delivered. If you’re unavailable at the time of delivery, the courier will leave a note and you will be able to collect your order from the closest post office. A signature will be required when you receive your package. Europe and Delivery Terms We send all il-miġbħa products via a reliable courier, with a shipping fee starting from €10 for destinations within the European Union, including the United Kingdom and Switzerland. The client is responsible for any applicable duty charges. Delivery Timeline: We aim to ship your items within 4 to 5 working days. While we’ll provide an estimated delivery date based on the courier’s information, actual times may vary due to factors beyond our control. We take care to ensure your parcel is safely delivered. If you’re unavailable at the time of delivery, the courier will leave a note and you will be able to collect your order from the closest post office. A signature will be required when you receive your package.
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Do you offer international shipping?Europe Delivery Terms We send all il-miġbħa products via a reliable courier, with a shipping fee starting from €10 for destinations within the European Union, including the United Kingdom and Switzerland. The client is responsible for any applicable duty charges. Delivery Timeline: We aim to ship your items within 4 to 5 working days. While we’ll provide an estimated delivery date based on the courier’s information, actual times may vary due to factors beyond our control. We take care to ensure your parcel is safely delivered. If you’re unavailable at the time of delivery, the courier will leave a note and you will be able to collect your order from the closest post office. A signature will be required when you receive your package.
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What is your return policy?Your satisfaction is important to us! If you’re not completely happy with your purchase, you can return it within 15 days of purchase. Conditions: Items must be unused and in pristine condition for a return to be accepted. Return Shipping: Please note that return shipping fees are the customer’s responsibility. Feel free to contact us here or via our social media page. If you have any questions, we're here to help!
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